1. SHIPPING POLICY

1.1 Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.
Once processed, you will receive an email containing your order confirmation and tracking details.

Processing may take longer during peak seasons, holidays, or if an item requires special handling or verification.

1.2 Delivery Areas

We proudly offer reliable delivery services across all European countries, including:

• Western Europe

• Eastern Europe

• Northern Europe

• Southern Europe

• UK & EU territories

If your location falls outside standard delivery zones, please contact us before placing your order.

1.3 Estimated Delivery Times

Delivery times vary depending on the destination:

• Central & Western Europe: 3–7 business days

• Northern & Southern Europe: 5–10 business days

• Remote regions & islands: 7–14 business days

• Freight shipments (large equipment): 7–21 business days

Please note: Delivery times are estimates provided by carriers and may vary due to customs, weather, or logistical delays.

1.4 Shipping Fees

Shipping costs are calculated at checkout based on:

• Weight and size of the items

• Delivery address

• Selected shipping method

• Freight charges for heavy audiovisual equipment

We aim to provide the most affordable and reliable shipping options available.

1.5 Failed Deliveries / Incorrect Address

If a delivery fails due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.
Please confirm your shipping details carefully before checkout.

1.6 Damaged Shipments

If your package arrives damaged:

1. Take clear photos of the package and item

2. Contact us within 48 hours at [your email/WhatsApp/contact form]

3. We will arrange a replacement or refund at no extra cost

Do not discard packaging until your claim is processed.

2. REFUND & RETURN POLICY

2.1 Eligibility for Returns

You may request a return within 30 days of receiving your order.

To qualify for a refund:

• The item must be unused, undamaged, and in its original packaging

• All accessories, manuals, and components must be included

• A valid receipt or proof of purchase must be provided

2.2 Non-Returnable Products

For safety, hygiene, and customization reasons, the following items cannot be returned:

• Custom-built audiovisual equipment

• Special-order items

• Clearance or sale items

• Products damaged due to misuse, negligence, or unauthorized modifications

• Cables, connectors, and opened consumables (unless defective)

2.3 Return Procedure

To initiate a return:

1. Contact us at [your email/contact form] with:

   • Order number

   • Reason for return

   • Photos (if used or defective)

2. Our support team will approve your request and provide a return address.

3. Ship the item using a tracked shipping service.

4. Once received and inspected, we will notify you of the refund status.

2.4 Return Shipping Costs

• Customers are responsible for return shipping fees unless the product arrived damaged or incorrect.

• For defective items, MEOLPOTECHZ Audiovisual covers all return and replacement costs.

2.5 Refund Processing Time

Once the returned item is inspected and approved:

• Refunds are processed within 5–10 business days

• Funds are returned to your original method of payment

Shipping fees are non-refundable, except in cases where Palger Rental is at fault.

3. WARRANTY & PRODUCT SUPPORT

Many of our products come with a manufacturer’s warranty.
Warranty terms vary by brand and category.

For warranty claims, please contact us with:

• Item details

• Proof of purchase

• Photos/videos of the issue

We will guide you through the warranty process.

4. Contact Us

For questions about shipping, returns, or refunds, contact us anytime:

📧 Email: Sales@palgerrental.com
📦 Inspection Hours: By Appointments only